Terms & Conditions

1. About these terms

These terms govern your use of the Komiuta bus booking platform operated by Komiuta WanCom Engineering Sol ("Komiuta", "we", "us"). By searching for a trip, reserving a seat or completing a payment you accept these terms. If you do not agree with them, please do not use the service.

2. Bookings and tickets

A booking is confirmed only after the payment provider has confirmed your payment and a valid e-ticket has been issued. Until then, seats are held on a best-effort basis and may be released.

Tickets are personal and must be presented together with a matching national ID or passport. The passenger name, phone number and travel date on the ticket must match the traveller. Tickets are non-transferable unless the operating bus company agrees otherwise in writing.

3. Prices, fees and payments

Prices are displayed in Kenya Shillings (KES) and include the operator fare. Any booking, payment or convenience fees are shown before you pay. Payment is collected by our payment partners (M-PESA, Flutterwave or Paystack depending on availability) and their own terms apply to the payment transaction. Coupon discounts are applied before payment and are subject to the conditions shown with each coupon.

4. Changes, cancellations and refunds

Once seats are selected and paid for they cannot be changed, and tickets are non-refundable, except where the operating bus company cancels the trip or where the law requires a refund. If a trip is cancelled by the operator, contact support with your ticket number and we will coordinate a refund or rebooking with the operator.

5. Travel documents and conduct

You are responsible for carrying valid travel documents for your route, including any cross-border requirements. Passengers must comply with the operating company's luggage, safety and conduct rules. Komiuta may refuse or cancel a booking where fraud, abuse or a safety risk is suspected.

6. Service availability

We work to keep the platform available and accurate, but schedules, fares and availability are supplied by third-party operators and may change without notice. We are not liable for indirect losses caused by delays, operator changes or interruptions outside our reasonable control.

7. Contact

Questions about a booking or these terms can be sent to hello@komiuta.com or by calling 0800 211 211.